Quotes are based on the information you provide about the size and condition of the property and the service requested. If the property differs materially from what was described — significantly larger, in substantially worse condition, or requiring work outside the agreed scope — we will contact you before proceeding rather than adjusting the price afterward.

Recurring discounts apply from the second visit onward and require a standing schedule. If recurring service is cancelled after the first discounted visit, the difference between the discounted and standard rate may be charged.

All of our billing is handled electronically via trusted third-party provider Stripe, where you can pay by credit or debit card. It is not possible for us to see any payment method details, so rest assured that your information is safe. We will save your payment method on file and charge you automatically after each clean. Receipts will be emailed to your email on file. We require all clients to have a working payment method on file, otherwise, we reserve the right to cancel service.

We understand that plans can change, and we strive to accommodate our customers as best as possible. However, to ensure fairness to our team and other customers, we reserve the right to charge the following fees via the card on file. Please consider how late or last-minute cancellations or reschedules can negatively impact our cleaners' anticipated earnings for the day - we are not always able to replace jobs on our schedule at such short notice.

• Cancellations or reschedules made less than 48 hours before the scheduled service will incur a $75 fee.
• Cancellations or reschedules made less than 24 hours before the scheduled service will be charged 50% of the booking price.
• Cancellations or reschedules made on the same day of a scheduled service, no-shows, and lockouts will be charged 100% of the booking price.

To avoid cancellation fees, we kindly ask that you notify us as soon as possible if you need to reschedule or cancel your appointment. Thank you!

We will give you as much notice as possible if we need to reschedule. Severe weather, unsafe conditions, or a crew emergency may occasionally require it.

New clients who come to us through Facebook or Instagram may receive 50% off their initial deep cleaning when they sign up for recurring cleaning service. To qualify for this discount:

• This promotion is available only to new clients who come to us through Facebook or Instagram. It cannot be redeemed by clients who reach us through any other channel.
• You must book your initial deep cleaning and enroll in a recurring cleaning plan (weekly, bi-weekly, or monthly) at the same time.
• You must complete at least three (3) recurring cleanings after your initial deep cleaning, on the recurring schedule you selected when booking (weekly, bi-weekly, or monthly). The initial deep cleaning does not count toward these three cleanings.
• The 50% discount applies to the initial deep cleaning only. Recurring cleanings are billed at your recurring plan rate.
• Our standard cancellation fees still apply to any recurring cleaning cancelled or rescheduled with less than 48 hours' notice.

If you cancel your recurring plan or otherwise fail to complete three (3) recurring cleanings on your selected schedule, you will be charged an amount equal to the 50% discount you received on your initial deep cleaning. For example, if your deep cleaning was priced at $400 and you paid $200 after the discount, a $200 charge will apply. This charge will be made to the payment method on file. If Las Vegas Cleaning Services ends your service before your three recurring cleanings are completed, no charge will apply.

You are responsible for providing safe, lawful access at the scheduled time, whether by being present, providing a code or key, or arranging entry with a building. Where you provide access details, you confirm you are entitled to do so.

Please secure valuables, cash, jewellery, and confidential documents before a visit.

For health, safety, and liability reasons we do not handle biohazards including bodily fluids, blood, or drug paraphernalia; pest or insect infestations; hoarding conditions; mould remediation; exterior windows above ground level; or anything requiring a second-storey ladder.

We do not clean properties without working utilities, and our cleaners may decline to continue where a property is unsafe or a situation is threatening. In those cases a cancellation fee may apply.

If an area included in your scope was not cleaned to standard, contact us within 24 hours of the visit and we will return to re-clean that area at no additional cost.

The guarantee covers re-cleaning. It is not a refund guarantee, and it applies to work within the agreed scope rather than to items that were excluded or inaccessible.

We take care in your home, and we carry insurance. If we damage something, tell us within 24 hours so we can document and address it.

We are not responsible for damage arising from pre-existing wear, improper installation or assembly, items already broken or unstable, or surfaces that were failing before we arrived. Please tell us in advance about anything fragile, valuable, or irreplaceable.

Payment is due on completion unless other arrangements have been agreed in writing. Recurring clients may be charged automatically on the scheduled card following each visit.

We may decline or end service for any client where there are safety concerns, unsafe or unsanitary conditions, weapons on the premises, harassment of our staff, or repeated non-payment. Where we end an ongoing arrangement we will give notice in writing.